Frequently asked questions.
Ready to find out more about our debt recovery service? Click the FAQs below to reveal each answer.
When we are able to visit debtors, and it is established there is money available to pay the debt, in many cases payment is often made in full on the day.
Where full payment cannot be made on the day, a payment plan will be discussed with your debtor to then be approved by you, the client.
We help limited companies, sole-traders and business partnerships to recover money owed
for products and/or services that have been invoiced and remain unpaid.
Within 24 hours of our invoice being paid, you will receive a draft Letter Before Action (LBA).
Sign and return the Letter Before Action (LBA) to us.
Pre-court debt recovery involves highly trained DBS checked debt recovery agents visiting your debtor within 48 hours, and starting a conversation about how the debt can be settled.
With post-court debt recovery, it can take years before a case is heard. By the time your case reaches the court your debtor may have closed their business, moved premises or no longer have the funds to settle the debt. Our goal is to recover your money before this can happen.
Pre-court debt recovery is the most cost-effective way of recovering money. It is carried out before involving the UK court system. This route is only available where legal proceedings are not yet in motion.
Unfortunately, not. Once litigation has been started, we cannot approach your debtor. You will need to pursue your debt through the UK courts.
Once we have received your signed Letter Before Action (LBA), your debtor will be visited by one of our highly trained DBS checked agents 48 hours after instruction.
No. If you are serious about having your money returned, it is important that we are free to operate without giving your debtor prior notice. In our experience, pre-warning can allow debtors to pre-arm themselves.
When forewarned, some debtors take action to move premises or close their business. It is also common for these debtors to then begin trading under a new name. In order to prevent this happening, we require no contact to be made with your debtor prior to our visit.
For their safety, we insist that all of our agents wear stab vests. The body worn camera is there for the safety of the debtor as well as the safety of our agents. They also provide a record of everything that is discussed, and happens, during our visit to your debtor.
Within 24 hours of visiting your debtor, you will receive a full Debtor Visit Report. The report will include a vulnerability indicator, real-time images taken during the visit, an asset report, a transcript of the conversation with your debtor, a “Red Flag Alert” credit report, and the written recommendations of our debt collection agent.
You can either email or post us a copy of your unpaid invoice. We will then send you an Instruction Form to complete and return to us.
Diary Of A Debt Collector have agents ready to act across England and Wales. We do not operate in Scotland, or Northern Ireland.
Our fee is £695 + VAT plus 10% of the money we recover for you, the client. In many cases, our fees can be added to the total sum to be recovered. Simply add our fees to the sum to be collected when completing the Instruction Form.
The money we recover on your behalf will be paid directly into your account by the debtor.
Our agents do not, and will not, accept cash or any other form of payment from your debtor. The money we recover for our clients is paid directly into our clients’ accounts by the debtor.
While our success rates are very high, please note we cannot guarantee money can be recovered in every case. Occasionally, we discover debtors have either disappeared or become insolvent. Should pre-court debt collection prove to be unsuccessful, we can direct you to our legal partners who offer a No Win, No Fee service.